Q: Is it safe to use my credit card on your site?
A: Shopping at KateBissett.com is safe. We use a 128 bit SSL (Secure Socket Layer) certificate to ensure all transactions are securely processed.
Q: Is it safe to use my debit card online?
A: Yes. If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Q: What payment options do you offer?
A: KateBissett.com currently accepts Visa, MasterCard, Discover, American Express, and PayPal for all orders.
Q: What is the status of my order?
A: Your order status will be available up to two business days after your order has been placed, by simply logging into your account and clicking on the "Track Packages" link at the left-hand side. From there, you will be able to view information about your order.
Q: Can I return my purchase?
A: If you are not 100% satisfied, you can return it for a full refund within 30 days of purchase. (Returns must be in unused condition, in the state you received them, and in the original box.) To make a return, please email us at firstname.lastname@example.org for a return authorization number. Make sure to include the reason for your return. Shipping charges cannot be refunded.
Q: How long will it be before I receive my order?
A. Orders placed Monday-Friday before 12 PM PST will begin processing that day, excluding holidays, and will ship within two business days pending availability and credit verification. Orders placed on Friday after 12 PM PST will begin processing on the following Monday. For standard shipping, you should receive your order within 2-8 business days.
Q: Can I expedite my shipping?
A: The following shipping options are available when you check out. Expedited orders placed before 12 PM Pacific Standard Time on a business day will start being processed same day. We do not offer Saturday delivery at this time. Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses.
Q: Do you ship internationally?
A: Yes, we ship via USPS first class international and USPS priority internationally. Shipping time depends on the carrier and final destination, usually taking between 7-21 business days. During checkout, options will appear which are available for your country. If you refuse a shipment from Kate Bissett, you are responsible for the original shipping charges, and any import fees or taxes that are incurred on the package. This amount will be deducted from your merchandise refund.